Software Maintenance Program

Wireless Seismic’s Software Maintenance Program provides critical operational and financial benefits to your organization. Keeping your technology investment up-to-date with the latest firmware and software updates and simplifying your maintenance and support budgeting process with predictable annual program fees, are just two of the many advantages.

Wireless Seismic’s Software Maintenance Program ensures peak product performance

Our Software Maintenance Program is simply the most cost-effective way to protect your software investment and to make sure you are always prepared to get the job done. The program takes a holistic approach to address any issues that may affect the outcome of your project, including issues during and beyond data acquisition. 

The performance of your field operations depends on well-maintained hardware and software.  The total cost of system ownership is partly a function of equipment upgrade costs; it also includes the indirect costs associated with your staff’s productivity and performance.  If your system software is not routinely updated, you run the risk of requiring an emergency procurement of a new release when a project becomes critical, or you may not have the latest capability required to complete your project.

Wireless Seismic’s Software Maintenance Program is a comprehensive annual program that includes technical support, software updates, and many other advantages including:

  • Guaranteed response time to all inquiries
  • Product application expertise from knowledgeable support engineers
  • Reduced down time as hardware and software questions are answered promptly, professionally, and thoroughly
  • Our standard in-house systems are available to our support team to reproduce customer’s application and development issues.
  • Online Training Licenses

Wireless Seismic’s software maintenance program offers a wide range of benefits

  • 24x7 technical phone support provided by a dedicated, knowledgeable team of experts
  • Fast access to software updates and bug fixes
  • Unrestricted access to our support portal for generally available product documentation and online resources including: 
    • Release Notes
    • Product Manuals
    • Troubleshooting Guides
    • Specification Sheets
    • FAQs
    • Webinars and Audio/Video Archives
  • Create new cases, query, log notes or change severity of existing case, add or download attachments to a case, and close cases
  • Request RMA’s (Repair Material Authorization) and check on equipment status
  • Access to our Online Training Programs
  • View installed products and support information, request upgrades, and download the latest software
  • Make sales inquiries about new products 

For software maintenance program details, please contact customer support via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Or, you may call us at +1 832-532-5048.

Contact Support

Our support team is available to assist customers with technical issues and any questions at any time, 24/7.

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